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Terms & Shipping

Shipping ...

WHEN do We ship? 
We are open 7 days a week, all in-stock items will be shipped within 24 hours from Monday to Friday, orders placed on Saturday and Sunday will be shipped on Monday. Orders placed during statutory holidays will be shipped next business day.  We will send confirmation email to the email address provided with details your order details and shipping information. Please note that all shipping times are estimates, the only exception is Express Mail.     

HOW do We ship?
 
We ship orders via Canada Post. Air and Ground service options available for all orders placed with Yarn Crate.  Tracking number is available for Express shipments only. Delivery times are estimates, the only exception is Express Mail service.  Please note that all customers are responsible for your countries duties and brokerage fees. All forms required for shipping are filled in accordance with Canada Post requirements, and law to reflect content of the package accurately. Please also note that we cannot mislabel the package and provide misleading information in the forms. 

RATES to ship?
 
We charge the actual shipping rate for all orders. International orders will be shipped via Canada Post with two options.   US & Canada orders over $  65 are shipped free of charge via Canada Post Ground service.  International orders over $ 70 are shipped free of charge via Canada Post Ground Service.  If you require a different delivery service package please contact us at [email protected] 

Instore pick up option?
 
Yarn Crate is an online store at the current moment we do not have a brick and mortar store, we apologize for inconvenience , but we cannot offer you in-store pick-up right now. 

Return and Exchange Policy ...

Need to add something to your order?

In case if you forgot something or need to add another item to your order do not hesitate - as long as your order has a "confirmed" status just place another order with the required items. We will prorate the shipping charge and will notify you on the final shipping charges.   Once the order has "shipped" status we cannot make any changes.  

Not satisfied with your order? 


Returns

We want you to be happy with your yarn, so if you receive your order and it isn't what you expected, we're happy to refund your credit card or issue store credit - just send the merchandise you'd like to return back to us within 60 days of your order along with a copy of the invoice included with your order. If you would prefer store credit, please make a note on your invoice.

We can only accept returns on new, unused merchandise still in the original packaging. Sale items, closeout items, needles, crochet hooks, patterns, and gift certificates are not returnable.

Refunds will be for the full amount of your order minus any shipping costs incurred if your order is no longer over $75. If your entire order is returned, the actual cost of original shipping will be subtracted from your refund.

Please allow up to 4 weeks for returns/exchanges to be processed.


Privacy Policy ...

This Privacy Policy governs the manner in which Yarn Crate collects, uses, maintains and discloses information collected from users (each, a "User") of the www.YarnCrate.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Yarn Crate.

 

Personal identification information

 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

 

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

 

Yarn Crate may collect and use Users personal information for the following purposes:

 

- To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

 

Sharing your personal information

 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

 

Changes to this privacy policy

 

Yarn Crate has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 

Yarn Crate

www.YarnCrate.com

[email protected]

 

This document was last updated on March 14, 2013

 

Privacy policy created by http://www.generateprivacypolicy.com

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